|
|
|
"Plug
& Play"
is training jargon
for a program
that is totally
self-contained -
ready-to-go!
|
|
Products &
Services
Training Workshops
This
is an entire training library of Today's Current Topics. Each
workshop is designed for HALF-DAY delivery, is completely
developed and READY TO USE immediately, can be REPRODUCED,
and are EASY to facilitate. Included in each program, you'll
also receive suggestions for WHO WOULD MOST BENEFIT, MEETING
ROOM SET-UP with DIAGRAMS, and all the MATERIALS you need
to conduct an interactive and powerful workshop, complete
with:
|
| For
more information on each WORKSHOP, click title.
|
 |
|
Building
a Winning Service Culture
Delivering quality
service is about understanding customers, their expectations,
wants and needs. This workshop focuses on defining what good
customer service is, why customers leave, the cost of quality,
and what any company needs to do if they are serious about quality
service. |
Coaching,
Counseling & Feedback
This hands-on workshop focuses on some of the trickiest and
most difficult tasks for managers and shows how to share feedback
in effective ways that focus on the right things, at the right
time, with the right skills. You'll learn specific models for:
1) Coaching, 2) Counseling, and 3) Corrective Action. |
Communications
Workshop
Many of the problems that occur in an organization are the direct
results of people failing to communicate. This workshop helps
define what good communication is, the skills of effective speaking,
active listening, body language, and techniques to clarify,
create understanding and improve communications. |
Creativity
& Problem-solving
How do you create a work culture where creativity and innovation
are encouraged AND, why would you want to? This workshop will
answer both questions, and share tips and techniques for generating
fresh ideas, problem-solving, breakthrough thinking, and innovation.
|
Cultural Diversity
An eye-opening workshop that focuses on recognizing the differences
in people to include color, language, gender, race, and regional
cultures. It focuses on learning to acknowledge those differences
and adopting new skills to work effectively through our challenges.
|
Customer Service
New and easy ways to win customers for life! Quality service
is no longer an option to any business; it's a requirement for
survival. This workshop shares the tips, techniques and secrets
of delivering astounding customer service at every level, and
builds skills in how to meet every customer's needs and make
it FUN! |
Developing Job Skills
The purpose of all training is to prepare a person for a job!
This is not an academic program but a hands-on workshop where
participants will learn how to develop practical, easy-to-use
training tools, how to deliver quality training, the 4-Step
Training Method, how to implement this simple training system,
and deliver great training. |
Employee Relations
Why all the focus on employees? Because they drive the bottom
line. The way they are treated tends to be the model they use
to treat customers. Effective "employee relations" helps to
increase productivity, reduce turnover and cut operating costs.
This workshop deals with the skills and "know how" to bring
your employee relations campaign up to today's tough standards.
|
Establishing Performance
Expectations
If you were a professional athlete, you'd know exactly what
your role was, how to score, and what winning looks like. In
fact, most of the fans know this much. So how do you make the
performance of your work team as clear as any popular sport.
If you want people jumping around your organization, celebrating,
"high five'in" and getting excited about winning, you've got
to show them what winning looks like and how they score. |
Handling Guest Complaints
Focuses on defining guest problems and the skills for effectively
handling those situations. The workshop deals with the various
clues that a customer gives us as to their state of mind, how
to deal with anger and emotional behavior, and a 6-step model
on how to handle guest complaints. |
Harassment
in the Workplace
6 out of 10 companies have been named as defendants in at least
one lawsuit in the past five years. Payouts can be massive.
Don't let your company be a statistic. This workshop helps define
harassment and the law, but goes beyond the stereotypical infractions
to tackle the gray areas of harassment, understanding the risks,
and developing your "no harassment policy." |
Relationship
Strategies
A very insightful, fast-paced workshop based on the 4 Styles
of Behavior, how to understand behavior different than our own,
and how to use that knowledge to lead people, sell to customers,
build more effective teams, and gain better results. |
Smart
Hiring
It's finding the right person for the right job at the right
time, and it's harder than it looks. "Smart Hiring" is a work-shop
that focuses on the entire hiring process, from recruitment
to conducting the interview, legalities, and some powerful Do's
and Don'ts from the professionals. |
Teambuilding
Get more done with less! Leaders can't do it all - so many companies
are expanding the roles of their team members to share much
of the responsibility. This fast-paced workshop shares HOW,
WHEN and WHY to use team approaches, the 4 phases of team development,
and the tools, tips and techniques for building a productive
work team. |
Today's
Leadership
Helps define the expectations of today's leaders, the focus
on developing people skills, identifies the behaviors that help
"lead" people to broader production, and the standards of performance
for anyone who is in a leadership role. It also provides an
excellent model for analyzing performance problems and how to
diagnose the solutions that lead to greatest results. |
|
|
|
|
