Building
a Winning Service Culture
Overview:
Delivering quality service is about understanding customers,
their expectations, wants and needs. This workshop focuses on
defining what good customer service is, why customers leave,
the cost of quality, and what any company needs to do if they
are serious about quality service.
Audience:
Managers, Supervisors, Lead Team Members and Frontline Staff
that deals with, serves or sells to a diverse customer base.
Program
Length: 1 Half Day (3-4 Hour) Program
Outline:
The Focus on Service
What
is Good Customer Service
What
Customers Expect & Why They Leave
Quality
Service - A Case Study
Generating
Ideas and Solutions
The
Cost of Quality
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Each
workshop purchase contains all the materials you need to conduct
an interactive and powerful workshop, complete with:
Price: $379.00
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